Privacy statement

The following privacy policy applies to all site visits, transactions and agreements with Camping de la Sûre, Route de Gilsdorf, 9234 Diekirch, Luxembourg.

Version: March 2023 - Version 1.1

We respect the privacy of visitors to our website and ensure that the personal information you provide is treated confidentially. How exactly we do this, and what personal data we collect from you for what purposes, can be read below.

Use of personal data

When using our website, we obtain certain data from you. This may include personal data. We only store and use personal data that is provided directly by you, in the context of the service you have requested (e.g. via the contact form or for the creation of an account), or of which it is clear at the time of submission that it is provided to us for processing. We will not use your personal data for other purposes unless you have given your prior consent or we are allowed or required to do so by law.

Purposes of use

In order to provide you with an optimal service, Camping de la Sûre needs to store your personal data in certain cases. Camping de la Sûre uses your personal data for:

  • providing access to our website or applications;
  • the performance of agreements, transactions and services;
  • relationship management, including contacting you if you request it;
  • obtaining insight into the use of our website;
  • product and service development;
  • determining strategy and policy;
  • making the internet offer more interesting by displaying advertisements that match your interests;
  • if necessary, detecting unlawful conduct with respect to Camping de la Sûre, its business relations and its employees.

Description of personal data

For the above purposes, we will process the following personal data from you:

  • name and address details;
  • gender;
  • e-mail address;
  • (mobile) phone number;
  • IP address;
  • technical browser information;
  • cookie ID;
  • click and surfing behaviour;

Retention periods

We will not retain your personal data for longer than necessary to fulfil the purposes set out in this privacy and cookie statement.

Confidentiality & disclosure to third parties

We treat your personal data confidentially. We do not provide the personal data we collect through our website to third parties for their direct marketing purposes. Furthermore, we will not provide the data you provide to other parties, unless you have provided prior consent, this is necessary within the framework of the execution of the agreement or we are allowed or required to do so by law.

Data security

Camping de la Sûre uses careful security procedures for the protection of processed data, including to prevent unauthorised access to such data. For example, we ensure that only the necessary persons have access to your data and that access to your personal data is protected.

Cookies

Cookies are used on this website to monitor website visits.
Cookies are small information files that can be automatically stored on or read from your device (including a PC, tablet or smartphone) when you visit a website. This is done via the web browser on the device. The information that a cookie obtains about your use of the website may be transferred to the secure servers of Camping de la Sûre or those of a third party.

Cookies are used on our website to:

  • enable website functionalities and protect the website (technical or functional cookies);
  • analyse the use of the website and improve it on that basis (analytical cookies);

FULL DESCRIPTION COOKIES

Technical or functional cookies

The main purpose of cookies is to save you time and effort. For example, if you customise a web page to your personal preferences or if you navigate around a website, thanks to cookies the settings and preferences you have chosen are remembered for future use. When you visit the website again later, the previously entered data can be retrieved by the cookies, allowing you to easily use the website's features again as you previously set them.

Analytical cookies

Statistics cookies are also used on this website to help us understand the use of our website and the effectiveness of our campaigns.

Enabling and disabling cookies

You can choose whether or not to accept cookies. Most browsers automatically accept cookies, but you can usually change your browser settings to not accept cookies if you wish (check your browser help page for exact instructions). If you choose not to accept cookies, you may not be able to take full advantage of interactive features of this website or other sites you visit.

Deleting cookies

Most cookies have an expiry date. This means that they expire automatically after a certain period of time and no longer record data from your site visit. You can also choose to delete cookies manually before the expiry date. For more information on this, please consult your browser manual.

Links to other third-party websites

Our internet pages contain links to other websites. This privacy and cookie statement does not apply to third-party websites linked to our website. We cannot guarantee that these third parties will handle your personal data reliably or securely. We therefore advise you to read the privacy policy of these websites before using them.

Uw wettelijke rechten

Your legal rights

You may ask Camping de la Sûre for access to the data stored on you. You may also ask Camping de la Sûre to change, move, supplement or delete this data. You can do this by contacting us using the e-mail form, sending us an e-mail at info@camping-diekirch.lu, or by contacting us by telephone at +352 80 87 80 701 during reception opening hours.

Changes to this privacy and cookie statement

We reserve the right to amend this privacy and cookie statement. Changes will be published on our website. It is therefore recommended that you consult this policy regularly so that you are aware of any changes.

Personal Data Authority

Of course, we are also happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you have the right to lodge a complaint with the Personal Data Authority against our processing of your personal data. You can contact the Personal Data Authority for this purpose.